Anton Paar Certified Service

Service and support directly from the manufacturer

Anton Paar Certified Service offers you service, support, and calibration by technical experts, trained and certified directly at Anton Paar. Benefit from qualified support in your local language at one of 86 service points worldwide. With a choice of different service packages, you always get exactly what you need to keep your results precise and your investment up to date – fast, reliable, and in the high quality you are used to.

Make the most of your instrument throughout its life cycle by taking good care of it – with Anton Paar Certified Service.

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Anton Paar service: What are your benefits?

  • Keeping your investment healthy

    However intensively you use your instrument – we help you to keep your device in good shape and your results accurate. A minimum of 10 years of support is guaranteed for every instrument.

    Make the most of your instrument throughout its whole life cycle with regular maintenance, functional checks, and calibrations. Make sure your investment is used to its full potential with up-to-date firmware/software and regular re-qualifications. Several standard service packages are offered to cover most service and qualification needs – learn more here.

    Direct, qualified support

    Whenever you need anything, you can always contact your local service department directly.

    Benefit from the advantages of qualified support in your local language, in your area.

  • Trained and certified service engineers

    Whatever you need done on your instrument – service, calibrations, updates, and more – you can rely on the certified Anton Paar service engineers.

    All of our technical experts are trained and certified directly at our manufacturing sites to ensure they have the highest possible knowledge and expertise on your specific instrument.

    Each service is documented with manufacturer-compliant protocols.

    At your location

    Wherever you are located, there is always an Anton Paar service engineer nearby.

    With more than 350 certified technical experts in 86 locations worldwide you can get an on-site response time of less than 24 hours*

*dependent on Service Level Agreement

 

 

Anton Paar service locations worldwide

A trained and certified service engineer is close to you in more than 86 locations worldwide. 

Select an Anton Paar company
Headquarters
Subsidiaries
Local Representatives

Service contracts and support offerings

Service packages

The Standard contract includes:

  • A single maintenance visit
  • Electrical and mechanical checks
  • Replacement of wear parts documented in a maintenance record
  • 10 % discount for spare parts and labor/travel costs for repairs
  • 10 % discount for rental instruments

The Standard Plus contract includes:

  • All Standard contract benefits
  • A higher discount (set by the local distributor) for spare parts and labor/travel costs for repairs
  • A defined discount on rental instruments (set by the local distributor)
  • A defined discount on additional trainings (set by the local distributor)

The All Inclusive contract includes:

  • All Standard contract benefits
  • Free-of-charge spare parts and labor/travel costs for repairs
  • Rental instruments free of charge
  • A higher discount on additional trainings (set by the local distributor)

Additional to these predefined contracts, Anton Paar can offer Service Level Agreements tailored to your specific requirements. Contact us to get more information about custom-tailored service contracts.

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ISO 17025 calibration

Anton Paar calibrates the density and temperature of density meters (incl. a range of discontinued devices) according to ISO 17025. You can find all important information about the ISO 17025 calibration service here

Accreditation range
Parameter Liquid density
Density range 650 kg/m³ to 1550 kg/m³
Smallest achievable uncertainty (depending on instrument and reference liquid): 0.02 kg/m³
Measurement conditions 15 °C to 50 °C
1.013 bar

Pharma qualification

The use of certain instruments in the pharmaceutical industry requires specific qualifications and documentation. Our Pharma Qualification Package (PQP) covers the instrument-specific qualification procedure according to the USP <1058> 4Q model and also includes:

  • Risk Analysis
    21 CFR Part 11 checklists, Deviation List, Traceability Matrix, SOP
  • PQP-S (Smart)
    For customers who must follow GAMP 5 and GMP but do not have to be 21 CFR Part 11-compliant.
  • Requalification
    An instrument qualification is not a one-time event. Depending on the requirements of the requalification (e.g. yearly requalification, change of location, software update, etc.) a customized document is created.

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Certified Service: The Anton Paar quality

ISO 9001-certified service process

The Anton Paar Global Service processes are integrated in the quality management system certified according to ISO 9001.

Service certifications of engineers

Every Anton Paar Service Professional is certified according to the Anton Paar training program. Each engineer undertakes product-line-specific training tailored to meet your needs to ensure successful resolution of service interventions. Requalification of the engineers ensures that the training remains up to date. Certificates can be provided to the customer on request.