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Privacy policy of Anton Paar Singapore

The protection of your personal data is of particular concern to us, and we value your privacy. This Data Privacy Policy explains how we collect, store, use, share, transfer, delete, and process personal data collected from or about you by us, and any directly or indirectly controlled affiliate or subsidiary thereof (collectively, “Anton Paar Group”, “we,” “our,” or “us”).

As an international organization, we have multiple legal entities in different jurisdictions that are responsible for the personal data they process, and we only process personal data on the basis of applicable laws and regulations. For your country you will find the responsible body and contacts below.

The definition of personal data used in this Privacy Policy is data, whether true or not, about an individual who can be identified: (a) from that data; or (b) from that data and other information to which we have or are likely to have access.

We take careful precautions to protect your personal data from loss, manipulation, and unauthorized access. The precautions are in accordance with the current state of technology. In this statement on our Data Privacy Policy we inform you about the most important aspects in the context of data processing on our website.

If we process personal data for another party under a contract or a mandate, the other party’s Data Privacy Policy will apply to the processing of your personal data.

The privacy policy for Anton Paar support activities can be found here.
The privacy policy for Anton Paar apps can be found here.
The General privacy policy of the Anton Paar Group can be found here.

1 | Personal data and the reasons for processing your personal data.

We generally do not collect your personal data unless (a) it is provided to us voluntarily by you directly or via a third party who has been duly authorised by you to disclose your personal data to us (your ‘authorised representative’) after (i) you (or your authorised representative) have been notified of the purposes for which the data is collected, and (ii) you (or your authorised representative) have provided consent to the collection and usage of your personal data for those purposes, or (b) collection and use of personal data without consent is permitted or required by Singapore’s Personal Data Protection Act 2012 or other laws.

We shall seek your consent before collecting any additional personal data and before using your personal data for a purpose which has not been notified to you (unless permitted or authorised by law).

Depending on the services you choose to use through our website the personal data we collect may include:

  • your name and salutation
  • your contact details (your e-mail address; physical address (like residential address, work address or your physical location); telephone number
  • your IP-address and cookies
  • your correspondence to us
  • your credit card number and/or bank details
  • your identifying number (like an employee number, identity number or passport number)

We may process your personal data for one or more of the following purposes:

  • to provide you with products, goods, and services
  • to market our products, goods, and services to you
  • to respond to your enquiries and complaints
  • to comply with legislative, regulatory, risk and compliance requirements (including directives, sanctions, and rules), voluntary and involuntary codes of conduct and industry agreements or to fulfil reporting requirements and information requests
  • to conduct market research
  • to develop, test and improve products and services for you
  • to process payment instruments
  • to enable us to deliver goods, documents, or notices to you
  • for security, identity verification and to check the accuracy of your personal information
  • to communicate with you and carry out your instructions and requests
  • for customer satisfaction surveys, promotional offerings
  • insurance and assurance underwriting and administration
  • to enable you to take part in and make use of value-added products and services
  • for any other related purposes

The purposes listed in the above clauses may continue to apply even in situations where your relationship with us has been terminated or altered in any way, for a reasonable period thereafter.

Below you will find a short description on the services on our website and how your personal data is used for the provision of the relevant services and/or use of our website.

2 | Storage of access data in server log files

We store only the access data in server log files such as the names of the files requested, the date and time of the query, the data volumes transferred, browser type, IP-address, and the requesting provider. These data are evaluated exclusively to ensure trouble-free operation of the site and to improve our offer, but do not allow any conclusions to be drawn about the person behind the user. In the case of concrete indications of unlawful use, we reserve the right to review the data retrospectively.

3 | Cookies

Our website makes use of so-called cookies in order to recognize repeated use of our website by the same user/internet connection subscriber. Cookies are small text files that your internet browser downloads and stores on your computer. They are used to improve our website and services.

To a certain extent, however, these cookies also pass along information used to automatically recognize you. The information thereby obtained is used to improve our services and to enhance easier access to the website. You can find detailed information about the used cookies in the cookie settings.

4 | Contacting us

On our website we offer you the opportunity to contact us via our contact forms, via email, or via LiveChat (see section 6). For the purpose of processing your request and subsequent communication with you, the information you provide will be stored and forwarded to the persons responsible exclusively within the Anton Paar Group (see section 6). A comparison of the data collected with data which may be collected by other components of our site is also not made, unless we inform you otherwise. If you contact us via an email link (e.g. info[at]anton-paar.com), the date and time of the incoming mail, sender and recipient, and the subject of the email will be logged. An evaluation of these data is only done to reconstruct and correct systemic deviations. The content of your email can only be viewed by the recipient.

5 | Data storage Webshop 

We point out that for the purpose of a simpler shopping process in our webshop and for subsequent contract processing as a webshop operator, data of the connection owner are stored as part of cookies, as well as the buyer data you specified. The personal data in the Webshop may include some of the following data categories: 

  • Address: Country, street, house number, city, postal code, region & district
  • Company data: Company name
  • Personal data: Salutation, first and last name, phone number, e-mail address

The data provided by you are required for the execution of the contract and for the performance of pre-contractual services and measures. Without this data we cannot conclude the contract with you. A transfer of data to third parties only takes place to the transport company commissioned by us for the delivery of the goods, to our tax consultant for the fulfillment of our tax obligations (see section 7), and for the hosting provider of the Webshop.

Credit card data is never stored with us. Nevertheless, the protection of your payment-related information has the highest priority for transactions with credit card data. The entire payment process is for this reason handled by certified Payment Service Providers according to PCI-DSS standards, which have the best security systems and only forward the result of the transactions to us. This approach minimises the risk of misuse of your data.

If there is a problem with your Webshop order, we might contact you to allow us the use of remote shopping assistance. In this case we will use the remote shopping assistance and your Webshop data only for the purpose of resolving the problem with your Webshop order and will deactivate the remote shopping assistance as soon as the problem has been resolved. In the case of a contract, all data from the contractual relationship are stored in any case until the expiry of the tax retention period. In any case, the data: name, address, purchased goods, and date of purchase will be stored at least until the end of product liability.

6 | Newsletter

You have the opportunity to subscribe to our newsletter via our website. For this we need your name and your e-mail address as well as the declaration that you agree with the subscription to the newsletter and you agree to be contacted through the relevant communication channel. In case you have provided us your postal address, we may also send you postal newsletter mailings.

In order to provide you with targeted information, we also collect and process the information voluntarily provided by you.

You can cancel the subscription to the newsletter at any time by clicking the unsubscribe link in the newsletter email footer. We will immediately delete your data in connection with the newsletter dispatch. Please note that we can cancel a newsletter subscription only as a whole and not partially for a product group.

7 | Passing on of data

Data is processed for the purposes of meeting legal requirements, fulfillment of contracts, the processing of customer inquiries concerning our products and services, the carrying out of trade fairs, seminars, and training measures, as well as for the processing of business routine in the Anton Paar Group.

Please note that personal data may be transmitted outside Singapore:
(a) within the Anton Paar Group; and 
(b) to associated companies (distribution partners, etc.)

We have taken steps to ensure that your personal data continues to receive a standard of protection that is at least comparable to that provided under Singapore’s Personal Data Protection Act 2012.

In case of legal obligations, your personal data may be transmitted to public authorities, law courts, investigative authorities or similar public institutions.

Contract partners of Anton Paar, such as distribution partners, tax consultants, or service providers such as transport companies for the delivery of goods or third-party software solutions (such as LiveChat), use the data transmitted by us or transmitted towards us only for the fulfillment of the respective defined purpose. A different use of the data is not permitted.

8 | Payment service providers

For online payments, we use the services of the following company:

• Stripe (www.stripe.com)

In this context, your payment data is processed directly by our payment service providers and is not visible to any company of the Anton Paar Group according to PCI-DSS standard.

9 | How long do we retain your personal data?

We will retain your personal data for as long as:

  • the law requires us to keep it.
  • a contract between you and us requires us to keep it.
  • we are required to keep it to achieve the purposes listed in this Data Privacy Policy.
  • we require it for statistical or research purposes.
  • a code of conduct requires us to keep it; and / or
  • we require it for our lawful business purposes.

10 | Your rights

Rights to access and correction
You have the right to access and right of correction to your personal data.

If you wish to make (a) an access request for access to a copy of the personal data which we hold about you or information about the ways in which we use or disclose your personal data, or (b) a correction request to correct or update any of your personal data which we hold about you, you may submit your request via email to our Data Protection Officer at the contact details provided in section 9 below.

Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the fee before processing your request.

We will respond to your request as soon as reasonably possible. In general, our response will be within thirty (30) business days. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your request. If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so, (except where we are not required to do so under the applicable laws).

Right to withdraw consent
You also have the right to withdraw consent to the processing of your personal data.

The consent that you provide for the collection, use and disclosure of your personal data will remain valid until such time it is being withdrawn by you or your authorised representative in writing. You or your authorised representative may withdraw consent and request us to stop collecting, using and/or disclosing your personal data for any or all of the purposes listed above by submitting your request via email to our Data Protection Officer at the contact details provided below.

Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. In general, we shall seek to process your request within thirty (30) Singapore business days of receiving it.

While we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be in a position to continue providing our goods or services to you and we shall, in such circumstances, notify you before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform us in the manner described in section 9 below.

Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclose without consent is permitted or required under applicable laws.

11 | Responsible body and contact

Please contact us if you have questions concerning the collection, processing, or use of your personal data, and also if you have any questions, would like to access the personal data, correct the personal data or withdraw your consent to the collection, use or disclosure of the data. 
Please reach out to our data protection officer at office.sg[at]anton-paar.com.

Should you believe that the processing of your data violates data protection law, you have the right to register a complaint with the responsible regulatory authority. In Austria this is the Österreichische Datenschutzbehörde, Barichgasse 40-42, 1030 Vienna, www.dsb.gv.at. In Singapore this is the Personal Data Protection Commission Singapore.

12 | Changes or addenda

Should individual or multiple provisions of this data protection declaration be or become invalid, the validity of the remaining provisions of this data protection declaration remain unaffected. We reserve the right to adapt this data protection declaration within the realm of legal possibilities without warning or notification. The current version can be viewed at any time at our website.