Field Service Engineer (f/m/x)

• Providing technical support to customers via telephone and email.
• Performing on-site troubleshooting, service and repairs.
• Evaluating malfunctioning instruments and preparing estimates for the cost of repair.
• Selling maintenance contracts to customers and creating the Service Contract Quotation in the CRM.
• Performing factory calibrations (ISO 17025, if required).
• Provide on-site training to the customers
• Completing administrative tasks associated with the CRM Service module as to log all Support Ticket and Service Orders in the CRM Service.
• Taking responsibility for personal warehouse / stock.
• Forwarding sales opportunities to Sales Representatives when instruments need to be replaced.
• Attending all necessary Anton Paar service trainings for the relevant product lines.
• This position requires up to 75% travelling time.

• Good communication skills and strong customer service skills are a must for this position.
• Direct experience in the analytical instruments field is a plus.
• This position requires a highly motivated individual that is capable of completing assigned tasks with little to no supervision.
• This position requires a Bachelor's degree in Electric or Mechanical Engineering, Chemistry, Physics, or another technical discipline.  
• The ability to work with electronic schematics, test equipment, and tools for repairs is required.
• Preferred candidates will have at least three years’ experience in troubleshooting, repairing and maintaining complex analytical instruments.
• Must maintain a valid driver's license and passport.

Anton Paar Philippines offers you a unique and rewarding position within an innovative and growing company. We offer competitive salary and an opportunity for professional growth within the Anton Paar organization.

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