Privacy Policy of Anton Paar Chile SpA

The protection of your personal data is of particular concern to us, and we value your privacy. This Data Privacy Policy explains how we collect, store, use, share, transfer, delete, and process information collected from or about you (“Personal Data”) by us, and any directly or indirectly controlled affiliate or subsidiary thereof (collectively, “ANTON PAAR Group”, “we,” “our,” or “us”). As an international organization, we have multiple legal entities in different jurisdictions that are responsible for the Personal Data they process, and we only process Personal Data on the basis of applicable laws and regulations.

We take careful precautions to protect your data from loss, manipulation, and unauthorized access. The precautions are in accordance with the current state of technology. In this statement on our Data Privacy Policy we inform you about the most important aspects in the context of data processing on our website.

If we process personal data for another party under a contract or a mandate, the other party’s Data Privacy Policy will apply to the processing of your personal data.

The privacy policy for Anton Paar support activities can be found here.
The privacy policy for Anton Paar apps can be found here.
The General privacy policy of the ANTON PAAR Group can be found here. 

1 | Personal data and the reasons for processing your personal data. 

Personal data is any information that relates to an identified or identifiable living individual. 
Depending on the services you choose to use through our website the personal data may include:

• your name and salutation
• your contact details (your e-mail address, physical address, such as your residential address, work address or your physical location and telephone number)
• your IP-address and cookies
• your correspondence to us
• your credit card number and/or bank details
• your identifying number (like an employee number, identity number or passport number)

We may process your personal data for one or more of the following reasons:

• to provide you with products, goods, and services
• to market our products, goods, and services to you
• to respond to your enquiries and complaints
• to comply with legislative, regulatory, risk and compliance requirements (including directives, sanctions, and rules), voluntary and involuntary codes of conduct and industry agreements or to fulfil reporting requirements and information requests
• to conduct market research
• to develop, test and improve products and services for you
• to process payment instruments
• to enable us to deliver goods, documents, or notices to you
• for security, identity verification and to check the accuracy of your personal information
• to communicate with you and carry out your instructions and requests
• for customer satisfaction surveys, promotional offerings
• insurance and assurance underwriting and administration
• to enable you to take part in and make use of value-added products and services
• for any other related purposes 

For operations in Chile and for the processing of Personal Data of individuals located in Chile, whether processed within Chile or abroad, this Privacy Policy complies with the Chilean Data Protection Law, as well as the applicable provisions of the European General Data Protection Regulation (“GDPR”) where relevant.

The Chilean Data Protection Law applies to our processing activities when:

• The data controller or processor is established in Chile;
• Processing is carried out on behalf of a Chilean-based controller; or
• Processing relates to the offering of goods or services to individuals in Chile, or to monitoring their behavior within Chile.

Where data is transferred internationally, we ensure adequate safeguards are in place, including the application of GDPR standards for transfers to the headquarters in Europe, which meets the “adequate level of protection” requirement under Chilean law.

Below you will find a short description on the services on our website and how your personal data is used for the provision of the relevant services and/or use of our website.

2 | Storage of access data in server log files

You can visit our website without disclosing any personal information. We store only the access data in server log files such as the names of the files requested, the date and time of the query, the data volumes transferred, browser type, IP-address, and the requesting provider. These data are evaluated exclusively to ensure trouble-free operation of the site and to improve our offer, but do not allow any conclusions to be drawn about the person behind the user. In the case of concrete indications of unlawful use, we reserve the right to review the data retrospectively.

3 | Cookies

Our website uses cookies and similar technologies for technical operation, performance optimization, and service personalization. In compliance with Chilean law, non-essential cookies (such as analytics, marketing, and personalization cookies) will only be placed on your device after obtaining your prior, explicit consent through a cookie banner that allows you to:

• Accept all cookies;
• Reject all non-essential cookies; or
• Configure preferences by category.

You can change your cookie preferences at any time via the cookie settings link available on our website. Detailed information about the types of cookies used and their purposes is available in the cookie settings.

To a certain extent, however, these cookies also pass along information used to automatically recognize you. The information thereby obtained is used to improve our services and to enhance easier access to the website. You can find detailed information about the used cookies in the cookie settings.

4 | Contacting us

On our website we offer you the opportunity to contact us via our contact forms, via email, or via LiveChat (see section 6). For the purpose of processing your request and subsequent communication with you, the information you provide will be stored and forwarded to the persons responsible exclusively within the ANTON PAAR Group (see section 6). A comparison of the data collected with data which may be collected by other components of our site is also not made.

If you contact us via an email link (info.cl@anton-paar.com), the date and time of the incoming mail, sender and recipient, and the subject of the email will be logged. An evaluation of these data is only done to reconstruct and correct systemic deviations. The content of your email can only be viewed by the recipient.

5 | Data storage Webshop 

We point out that for the purpose of a simpler shopping process in our web shop and for subsequent contract processing as a web shop operator, data of the connection owner are stored as part of cookies, as well as the buyer data you specified. The personal data in the web shop may include some of the following data categories:  

• Address: Country, street, house number, city, postal code, region & district
• Company data: Company name, Taxpayer Registration Number (RUT), VAT
• Personal data: Salutation, first and last name, phone number, e-mail address

The data you provide is necessary to execute the contract and to perform any pre-contractual services or arrangements. Without this information, we will not be able to enter into or fulfil the contract with you. A transfer of data to third parties only takes place to the transport company commissioned by us for the delivery of the goods, to our tax consultant for the fulfillment of our tax obligations (see section 7), and for the hosting provider of the Webshop.

Credit card data is never stored with us. Nevertheless, the protection of your payment-related information has the highest priority for transactions with credit card data. The entire payment process is for this reason handled by certified Payment Service Providers according to PCI-DSS standards, which have the best security systems and only forward the result of the transactions to us. This approach virtually eliminates the misuse of your data.

If there is a problem with your Webshop order, we might contact you to allow us the use of remote shopping assistance. In this case we will use the remote shopping assistance and your Webshop data only for the purpose of resolving the problem with your Webshop order and will deactivate the remote shopping assistance as soon as the problem has been resolved. 

In the case of a contract, all data from the contractual relationship are stored in any case until the expiry of the tax retention period. In any case, the data: name, address, purchased goods, and date of purchase will be stored at least until the end of product liability.

6 | Newsletter 

You have the opportunity to subscribe to our newsletter via our website. For this we need your name and your e-mail address as well as the declaration that you agree with the subscription to the newsletter. In case you have provided us your postal address, we may also send you postal newsletter mailings.

In order to provide you with targeted information, we also collect and process the information voluntarily provided by you.

You can cancel the subscription to the newsletter at any time. Please send your cancellation to the following e-mail address: newsletter.cleverreach[at]anton-paar.com or click the unsubscribe link in the newsletter email footer. We will immediately delete your data in connection with the newsletter dispatch. Please note that we can cancel a newsletter subscription only as a whole and not partially for a product group.

7 | Passing on of data

Data is processed for the purposes of meeting legal requirements, fulfillment of contracts, the processing of customer inquiries concerning our products and services, the carrying out of trade fairs, seminars, and training measures, as well as for the processing of business routine in the ANTON PAAR Group.

As personal data may be transmitted within the ANTON PAAR Group and associated companies (distribution partners, etc.), the companies associated with the ANTON PAAR Group are subject to this privacy policy or follow guidelines that offer just as much protection.

In case of legal obligations, your personal data may be transmitted to public authorities, law courts, investigative authorities or similar public institutions.

Contract partners of ANTON PAAR, such as distribution partners, tax consultants, or service providers such as transport companies for the delivery of goods or third-party software solutions (such as LiveChat), use the data transmitted by us or transmitted towards us only for the fulfillment of the respective defined purpose. A different use of the data is not permitted.

Where Personal Data is transferred from Chile to another country, such transfer will be carried out in compliance with Chilean Data Protection Law. Transfers to the headquarters in Europe are covered by the GDPR, which is recognized as providing an adequate level of protection. Transfers to other countries will be subject to contractual safeguards or other legally recognized mechanisms ensuring protection equivalent to Chilean standards.

8 | Payment service providers

For online payments, we use the services of the following companies:

• For Europe, Canada, Korea, Malaysia, Singapore, Turkey, USA: Six Payment Services (www.six-payment-services.com)
• For Australia, Japan, Mexico, New Zealand: Stripe (www.stripe.com)
• For Colombia: PayU Latam (colombia.payu.com)
• For India: PayU India (www.payu.in)
• For South Africa: PayGate (www.paygate.co.za)
• For Chile: Transbank (www.transbank.cl)

In this context, your payment data is processed directly by our payment service providers and is not visible to any company of the ANTON PAAR Group according to PCI-DSS standard.

9 | How long do we retain your personal data?

We will retain your personal data for as long as:

• the law requires us to keep it.
• a contract between you and us requires us to keep it.
• you have consented for us keeping it.
• we are required to keep it to achieve the purposes listed in this Data Privacy Policy.
• we require it for statistical or research purposes.
• a code of conduct requires us to keep it; and / or
• we require it for our lawful business purposes. 

10 | Your rights

As a data subject in Chile, you have the following rights under the Chilean Data Protection Law:

• Right of Access: To request confirmation of whether we process your Personal Data and to access such data, including details of its origin, purposes, categories of recipients, retention periods, and applicable safeguards in case of international transfers.
• Right to Rectification: To request correction or completion of your Personal Data if it is inaccurate, outdated, or incomplete.
• Right to Erasure (Right to be Forgotten): To request deletion of your Personal Data under the grounds provided by law, such as when it is no longer necessary for the purposes collected, consent is withdrawn without other legal basis, or processing is unlawful.
• Right to Object: To object to specific processing activities, including processing based on legitimate interest or for direct marketing purposes.
• Right to Restriction of Processing (Blocking): To request temporary suspension of processing while a request for rectification, erasure, or objection is being resolved.
• Right to Data Portability: To request a copy of your Personal Data in a structured, commonly used, and machine-readable format, and to have it transmitted directly to another controller where technically feasible.

Procedure and Deadlines:
Requests may be submitted via the contact details in Section 10. We will acknowledge receipt and respond within 30 calendar days, extendable once for an additional 30 days when necessary, in which case we will inform you of the reasons for the delay. Exercise of these rights is free of charge, except in cases provided by law.

Complaints:
If you consider that your rights have been infringed, you may file a complaint with the Agencia de Protección de Datos Personales de Chile (Chilean Data Protection Agency), without prejudice to other available remedies.

Please contact us if you have questions concerning the collection, processing, or use of your personal data, and also if you have any questions, would like to correct the data, block or delete data, withdraw your consent, or file an objection to a certain kind of use of the data (see section 10).

Should you believe that the processing of your data violates data protection law, you have the right to register a complaint with the responsible regulatory authority. In Chile this is the Chilean Data Protection Agency, which will begin operations as of October 2026.

11 | Responsible body and contact 

For data processed in connection with website and webshop services: