Service Manager (f/m/x)

• Manages a team of Service Technicians. Interviews, makes hiring and recommendations, develops staff, assigns and schedules work, and appraises performance.
• Ensures that Service Technicians are properly trained and their skills are continually being advanced. Conducts staff training as appropriate.
• Maintains adherence to service department policies and procedures in accordance with corporate and industry safety and quality standards.
• Compiles and maintains operational records, such as repair time records, repair and maintenance statistics, and test results.
• Reports product failure trends and/or product weaknesses to the appropriate product groups.
• Responsible for oversight in the identification and routine calibration of test equipment.
• Maintains close relationship with key customers and drives negotiations to close service contracts
• Follows up on Customer Feedback Surveys to ensure customer satisfaction
• Prepares for regular audits with Regional Service Management
• Performs other duties as assigned.

• Bachelor’s degree required in electrical, mechanical or chemical engineering, physics or related field.
• 3 years of management experience.
• 3 years of experience working in a technical services environment.
• Attends mandatory in-house technical training courses to stay current on new developments in the field.
• Skill in using electronic schematics, electronic testing equipment and repair tools in order to assist and support service technicians.
• Analytical problem-solving skills.
• Excellent verbal/written communication and interpersonal skills.
• Exceptional customer service skills.
• Must be fluent in English
• Must have a valid passport and an American VISA (or a passport that allows travel to the USA)

Anton Paar Argentina offers you a unique and rewarding position within an innovative and growing company. We offer competitive salary and an opportunity for professional growth within the Anton Paar organization. 

Please submit your CV and motivation letter in English language.

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