Service Manager

As Service Manager, you will be responsible for overseeing and developing our service team across the Nordic region (SE, DK, FI). You will manage and mentor a team of field service engineers and team leaders, ensuring customer satisfaction, operational efficiency, and alignment with our global service strategy. You will report to the General Manager APN and have a dotted line to the EMEA Regional Service Manager.
Whether you’re an experienced leader in technical service or a service planner/coordinator ready to step into management, this role offers both challenge and growth.

Your Key responsibilities will be:

• Manage, lead and support the Nordic service team to deliver top-tier customer support.
• Ensure excellent service planning, scheduling, and customer communication.
• Manage the team’s training and professional development.
• Drive continuous improvement in service operations and customer satisfaction.
• Collaborate with sales and product specialists to support business development.
• Monitor service KPIs, response times, and customer feedback.
• Maintain adherence to service department policies and procedures in accordance with corporate and industry safety and quality standards
• Handle escalations and ensure fast, effective resolution.
• Follow up on Customer Feedback Surveys to ensure customer satisfaction
• Be an active member of the AP Nordics management team
• Contribute to and drive the Service Strategy for AP Nordics
• Align local operations with Anton Paar’s global service strategy through the Regional Service Management

Must-haves:

• At least 3 years background in technical services, service planning, or field engineering.
• Strong organizational and communication skills.
• Proven ability to manage priorities and deliver under pressure.
• Customer-first mindset and a proactive approach.
• Analytical problem-solving skills
• Excellent verbal/written communication and interpersonal skills
• Fluent in English and one of the Nordic languages

Nice-to-haves:

• Previous leadership experience and/or experience mentoring/supervision.
• Familiarity with CRM, ERP systems, or service tools (SAP, Salesforce, etc.).
• Experience in instrumentation, laboratory equipment, or industrial systems.

• A role with real impact — shaping how service is delivered across the Nordics.
• Supportive onboarding and global Anton Paar training programs.
• Opportunity to grow your career in a global company.
• Competitive compensation, benefits, and flexibility.
• A highly skilled, collaborative, and passionate team.
• Brand new offices in Malmö conveniently located close to the highway

We’re open to candidates with different backgrounds. You might already be a Service manager — or you may be a team leader/coordinator/planner who’s ready to take that step up. What matters is your drive, structure, and service mindset.

Ready to lead the service of tomorrow?
Apply now and help us keep Anton Paar Nordic customers supported, satisfied, and always moving forward.

We are looking forward to receiving your application. Please apply and submit your application and CV in English.

The selection is ongoing but we want your application no later than May 31st 2025.

Immediately