SERVICE ENGINEER BASED IN IVORY COAST

• Utilizes scientific knowledge and training to provide engineering and technical support to customers via on site, telephone and/or email on the use, operation, maintenance, and specifications of complex instrument.

• Consults with factory specialists, sales and service management on quality related issues; recommends appropriate action   

• Analyzes, investigates, interprets, and diagnoses scientific instrumentation to deduce and ascertain whether such instrumentation is functioning properly. Based on analyses, advises customer accordingly

• Analyzes and evaluates malfunctioning instruments, and prepares estimates for the cost of repair

• Performs calibrations, preventive maintenance and repairs of instruments according to the SOP’s

• Identifies and forwards sales opportunities to Business Unit Managers when a sales opportunity may be present

• Performs Installation and basic training 

• Maintains knowledge of company products and services to maintain accreditation

• Performs other duties as assigned

• Attending all necessary service trainings for the relevant product lines

• Substituting for other Service Engineers within the country

• Performing in-house repairs/maintenance of customer and demo instruments as and when required.

• All customer/service interactions to be via CRM

• Frequent travel will be required. This position requires up to 40% overnight travel within South Africa, East African and Sub-Saharan African Countries.

• Minimum of a National Diploma in Electrical, Mechanical or Chemical Engineering, Physics, or related field is required.

   

• The ability to work with electronic schematics, test equipment, and tools for repairs is required. 

   

• Three years’ experience in troubleshooting, repairing and maintaining complex analytical instruments and/or process instrumentation.

   

• Good communication skills and strong customer service skills are a must for this position.

   

• Excellent verbal and written communication skills in English & French. 

   

• Must Reside in Ivory Coast. 

   

• A valid driver's license and passport are required

   

• Ability to work on your own with little supervision.

Anton Paar Southern Africa offers you a unique and rewarding position within an innovative and growing Company. We offer highly competitive salary and an opportunity for professional growth within the Anton Paar organization. 

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