In the workshop on Characterization of Asphalt and Bitumen the participants learnt and discussed the flow behaviour of Bitumen at various shears along with a hands-on-session on Anton Paar Rheometer  to understand the use of Rheology in research and production of Asphalt and Bitumen.  

The Service Managers from various countries in Middle East and Africa, Regional Service Management team and  Mr. Ian Collins-Hunt, Director of Service, Anton Paar GmbH recently participated in the Regional Service meeting held in Dubai. The objective of the meeting was to review the key elements of standardized service delivery and put in place a strategy to ensure that Anton Paar Service Quality is maintained at the highest level across the region. 

At Anton Paar, we always put quality over quantity. The quality of our products is related to the quality of our employees and distribution partners. We conducted a week long Sales Qualification Training for our distribution partners in Middle East for Particle Characterization product line for helping us lay down the groundwork for long-term growth and customer support. 

A four day rigorous service qualification training was conducted on Viscometers at the centre for 10 service engineers from several countries in Middle East. The participants were exposed to technical details such as handling of the instrument, measurement modes, safety instructions and tips and tricks to avoid application errors on the viscometers. The training was conducted by Mr. Pramod Raghunanda from Anton Paar India.

In our endeavor to provide the best services to our customers, we keep on improving our service network regularly with the help of qualification training conducted by our service specialists. The representatives from our distribution partners in the region attended a four day service qualification training at the centre on the new viscometers from Anton Paar. During the workshop, the participants got hands-on-session with the instrument and gained in-depth knowledge about the standard operating procedure and cleaning routine for the viscometers.

We had a successful workshop at Anton Paar Middle East Technical Centre, Dubai on "Decoding Rheology Together" with participants from University of Sharjah, Jotun Paints and Birla Institute of Technology and Science. The workshop helped the attendees to refresh their basic theoretical knowledge for applied rheological measurements.

The aim of the workshop was to introduce our customers to the latest technology in atmospheric distillation - 'Diana 700'.  During the workshop, the participants were exposed to relevant methods by Dr. Soren Draffehn, which would provide them with essential knowledge for successful distillation with the distillation analyzer 'Diana 700'. The workshop also included hands-on-session with the instrument on various samples.

A two day sales boot camp was organized in the Anton Paar Middle East Technical Centre where the Head of Product Department at Anton Paar ProveTec, Dr. Soren Draffehn introduced our distribution partners to the new Atmospheric Distillation Analyzer - 'Diana 700' from Anton Paar. The event also witnessed the instrument in action along with detailed information regarding applications in the petroleum industry.

The technologists from quality control department of Hikma Pharmaceuticals visited our Technical Centre for an application training on Multiwave PRO. The participants learned about the use of microwave-assisted sample preparation along with its applications in the pharmaceutical industry by Mr. Krishna Muppalla, our product specialist for Analytical and Synthetic Chemistry. This would help them to learn easier methods and some tips and tricks to make their work routine quicker.

A technical workshop on “Effective Measuring and Analysis Solutions” was conducted at Dubai Science Park to introduce our wide range of measuring solutions that are successfully employed in various industries worldwide like food, flavor & fragrance, pharmaceuticals, cosmetics, beverage, petroleum and many more. The session provided essential knowledge to the participants on the latest developments in analytical instruments and state of the art products for research and quality assurance. The workshop was conducted by Dr. Robin Isyas from Anton Paar India.

In the one day workshop with comprehensive training on RheoCompass software by Dr. Ornov Maulik, the participants gained in-depth knowledge of the capabilities of the current software along with hands-on experience to make the most of their rheometer system (rotation and oscillation). Customers also learned how to create projects and experimental procedures independently with test specifications, adaption of charts and tables, typical evaluation methods, tips and tricks to avoid measurement errors and generate reports.

The Lab Engineers from Khartoum Refinery Company Ltd. attended a two day intensive workshop on the fundamentals of Density & Viscosity Measurement along with theoretical concepts of Rheology conducted by Mr. Ranju Nair and Dr. Ornov Maulik respectively. Apart from practical measurements on the instruments, the customers also learned tips and tricks to avoid measurement errors and discussed about their applications in detail with our experts.

The workshop on “Basics of Rheology” conducted at Anton Paar Middle East Technical Centre by Dr. Ornov Maulik helped the participants broaden their theoretical knowledge and improve their skills in the field of Rheology. Moreover, the customers also got a chance to work on our Rheometers with Rotational and Oscillatory mode of measurement to refresh their basic concepts for practical application and design meaningful experiments to characterize their samples.

A four day sales training was organized by Mr. Ranju Nair, Mr. Sultan Singh and Dr. Ornov Maulik to train our sales specialists from newly associated partner - Vision Scientific & Engineering Ltd. in Africa region. Apart from important theoretical basics, the training also highlighted the technical and application based aspects of our wide range of products available for density & viscosity measurement, sample preparation and microwave-assisted digestion.  Furthermore, the participants also had a chance to have one-on-one discussion with our experts and learn tips for making effective measurements with these instruments. We would like to welcome them on board and wish them all the best for their future assignments. 

A two-day Sales Summit was held on 18th and 19th June 2018 with distribution partners from Africa, Middle East and South Asia. Discussions during the sales summit revolved around actions for recent product launches and sales network strategies on how to reach our customers more quickly. The new rotational viscometer from Anton Paar - ViscoQCTM 100 was unveiled which received enthusiastic response from all those who were present.

A workshop on Basics of Rheology was conducted by Application Specialist, Dr. Ornov Maulik, at the Anton Paar Middle East Technical Centre to refresh the basic theoretical knowledge for applied rheological measurements.

A two-day bootcamp was organized where our specialist for Analytical and Synthetic Chemistry, Dr. Christian Trampitsch spoke to representatives from our distribution partners about the wide range of products available for sample preparation and microwave assisted digestion. The Bootcamp also included of hands-on-sessions with these instruments along with detailed information regarding application in petroleum and pharmaceutical industry.

A workshop for use of microwave assisted sample preparation was held in our lab specifically aimed at the petroleum industry. The attendees were exposed to different methods by Dr. Christian Trampitsch, which would help them significantly improve their sample preparation in order to save time and money. 

Dr. Christian Trampitsch our specialist for Analytical and Synthetic Chemistry conducted a workshop to introduce microwave assisted sample preparation and its applications in wide range of industries. Participants from various companies from all over the Middle East attended this workshop and benefited from the hands-on-session with microwave digestion systems.

A 3 day Sales Qualification Training was conducted by our specialists at the centre which was attended by the sales representatives from our distribution partners and subsidiaries in the region. The qualification training ensures that the sales team is introduced to all technical and application based details about the Particle Size Analysers from Anton Paar.

A three day Beverage Boot camp was organised in the Anton Paar Middle East Technical Centre where our Beverage specialists Mr. Shamsul Khan and Dr. Hannes Schleifer trained our distribution partners on the extensive portfolio of lab and process instruments of Anton Paar for the Beverage Industry. Such events help us to increase support to our customers.

The workshop was conducted to extend support to our users of SVM Viscometers. During the workshop the attendees understood more about the maintenance and care of the device along with tips and tricks to avoid application errors. This included both classroom session as well as hands on session in the laboratory on our new instruments.

In order to provide the best services to our customers we keep improving our service network with the help of Qualification Training conducted for our service engineers. A four day rigorous service Qualification Training was conducted at the centre for 6 service engineers from various countries in the Middle East. The service engineers got hands-on-training on Flashpoint testers, Automatic Distillation Unit, RKA5 for consistency and ductility, RapidOxy for Oxidation Stability, PNR 12 for penetration and Callisto 100 for Cold flow properties.

A 2 day intensive training was conducted at the Centre for Automatic Distillation Unit for sales specialist from Iran. During the training the participants worked on the instrument closely and gathered expert knowledge on handling of the instruments. They also conducted live sample tests for various petroleum samples.

Sales specialists from Egypt, Lebanon, India, Pakistan, Iran, Dubai and Jordan attended the Sales qualification training for our recently acquired Raman Technology. During the training they were trained on the basics of Spectroscopy and worked hands on with the instrument on various samples. The training was conducted by Katharina Napp and Frederik Fleissner from Anton Paar, GmbH, Austria.

Quality Engineers and Technical Managers from Cytech International and BYK visited the centre for attending a training on our advanced RheoCompass Software. This facilitated the end users to have a  hands on experience and contributed in gathering more knowledge in this powerful new software.

Laboratory Technologists from Kenya Pipeline Company Limited attended a dedicated hands-on-training and workshop on DMA™ 4100 M Density Meter which helped them to resolve their queries and learn how to effectively use these instruments.

The 2 day workshop on "improve your ASTM D86 distillation" workshop was successfully completed with the support of Dr. Soren Draffehn and Ranju Nair. Customers learned how to make their workflow for ASTM D86 standard for distillation smoother with an ADU 5. They also got a chance to run their samples and work on the instrument. 

More than 15 participants learned about the extensive possibilities with the various accessories of an Anton Paar MCR rheometer in our "Extended rheology workshop" conducted at the Anton Paar Middle East Technical Centre in Dubai. 

The customers got a chance to learn the "Joe Flow" tips and tricks of rheology in our workshop conducted in the Anton Paar Middle East Technical Centre on 4th of June. This will help them to effectively utilize their rheometer system. In the workshop the customers got a chance to work on the Rheometers and learn the operational aspects in a simplified way. 

We got an overwhelming response from the first workshop conducted at the Anton Paar Middle East Technical Centre on the "Basics of Rheology" on May 22, 2017. During the workshop the participants not only learned about oscillation and rotation in rheology but also got hands-on experience on our advanced rheometers. The workshop was suitable for rheology users and those who wanted to refresh their knowledge.

In order to serve the customers in Middle East and Africa, Anton Paar recently inaugurated Anton Paar Middle East Technical Centre in Dubai which is equipped with the state-of-the-art-lab technology.

The inauguration was done by Dr. Friedrich Santner. CEO, Anton Paar GmbH on 4th of May, 2017 in the presence of a few key customers and our distribution partners.