Regional IT-Helpdesk Specialist for Asia Pacific (f/m/x)

• Providing overall helpdesk and IT support for Anton Paar subsidiaries in the Asia Pacific region

• Ensuring high-quality service by maintaining, using, and implementing systems and processes in line with Anton Paar Headquarters’ standards

• Purchasing IT equipment according to local requirements while following global standards

• Handling and coordinating helpdesk tickets via phone, email, and ticketing system

• Dispatching tickets to 2nd-level support and collaborating with IT colleagues in other regions

• Steering and coordinating helpdesk calls for APAC users outside European business hours

• Coordinating IT infrastructure and computer installations across APAC subsidiaries

• Managing IT equipment deployment and mobile device management

• Supporting global IT projects and contributing to knowledge-sharing across the international IT team

• IT-related education and at least 5 years of professional IT experience, preferably in a global environment

• First managerial or coordination experience across different countries and time zones is an advantage

• Strong service and customer orientation with excellent communication skills

• Fluency in English (written and spoken) is required; additional languages (e.g., Mandarin, Japanese) are a plus

• Ability to work independently while being part of a global, multicultural team

• Willingness to occasionally adapt working hours to APAC time zones

• A reliable and long-term workplace in an expanding, international high-tech company

• An innovative company culture that promotes technical excellence and secures our position as a technological leader in the global market

• A value-oriented working environment that encourages supportive collaboration, commitment, and individual responsibility

• Tailored training and onboarding to ensure your success in the role

Immediately