Application Specialist

Application & Sample Testing

• Conduct sample testing, application measurements and feasibility studies for assigned product lines.
• Develop and optimize measurement methods according to customer requirements.
• Prepare application test reports and provide technical recommendations.
• Creating support tickets for sample testing and troubleshooting.

Product & Sales Support

• Provide application and technical support to the sales team throughout the sales process.
• Conduct product demonstrations and proof-of-concept testing.
• Support technical discussions, customer evaluations and preparation of application-related proposals.
• Identify potential application and cross-selling opportunities.

Product Line Responsibility

• Take primary application responsibility for Rheo, ASC, PC, FTIR and VISCOQC product lines.
• Develop and maintain strong product and application knowledge for assigned product lines.
• Progressively develop competency in additional product lines according to business and organizational needs.

Customer Support

• Conduct and support instrument installation, commissioning and customer training for the assigned product lines.
• Provide first-line technical and application support to customers.
• Performing pharma qualifications on customer site.
• Escalate complex technical or application issues to the Senior Application Specialist when required.

Application Documentation & Demo Equipment

• Maintain application methods, reports and relevant technical documentation.
• Maintaining and supervising the demo database for the assigned region incl. inventory for the demo stock (entering of instruments into the database, creation of loans,
  shipment, checking, scrapping).
• Responsible for the presentation lab, especially for the assigned product lines.
• Support exhibitions, seminars and other customer or marketing activities.

Teamwork & Knowledge Development

• Work closely with the Senior Application Specialist to ensure appropriate application support and technical backup.
• Share application knowledge and best practices with sales and application colleagues.
• Participate in product, application and technical training to continuously develop product competency.

Customer Coverage

• Provide application and technical support to customers and sales teams throughout Malaysia.
• Answering technical customer requirements on the phone and email.
• Coordinate customer visits according to product expertise, customer requirements and business priorities.

• Education in Chemistry, Physics or Material, Mechatronics, Electronics/Electrical Engineering required (BSc or MSc degree)
• At least two (2) years of experience in technical sales of analytical laboratory instrumentation (e.g. rheometry, particle size characterization, X-ray diffraction/ X-ray fluorescence etc.)
• Strong entrepreneurial mind-set, and MUST possess a can-do & win mentality
• Strong communication and interpersonal skills through all media
• Self-motivated, enthusiastic, can do attitude, able to work under own initiative and is not afraid to handle customer’s rejection
• Valid driving license and own a car
• Willingness to travel within the region as well as overseas (i.e. product training)
• Strong analytical problem-solving skills
• Business level in Bahasa Melayu and English

We offer you

• An interesting, reliable and long-term workplace in a Multi-National Company
• An innovative company culture that promotes technical excellence guaranteeing us the position of technological leader in the global market
• A value-oriented working environment that fosters friendly, supportive cooperation between colleagues and, at the same time, provides room for active involvement and individual responsibility
• A competitive salary and benefits package

Place of employment:
Temasya Glenmarie, Shah Alam

Immediately