Inside Sales and Coordinator - Service

·      Achievement of agreed targets for the service contract business through the inside sales process.

·      Management of the renewals for existing customer contracts plus the generation of leads for new contract business.

·      Invoice customers on receipt of orders and follow up on payment in the event of delays

·      Communicate with engineers and customers to plan maintenance visits 2 to 3 weeks in advance. Using CRM and other data sources/systems to see the upcoming work and book appointments

·      Preparing quotations and communicating with existing and potential customers by phone and email to negotiate, sell contracts and secure orders.

·      Maximising the contract value through the upselling of additional services and checking account details for additional instruments that could be included

·      Generate Service Orders for the contracts sold to allow the Service Engineers to deliver the required activities

·      Maintain the scheduling tools and engineer calendars to show all activity planned for the coming weeks.

·      Manage incoming technical enquiries from customers and allocate to the right resource for resolution

·     Re-plan workload as required to provide timely response and resolution to instrument breakdowns through organization of engineering resource and management of purchase orders

·     Run analysis to identify the spare part requirements for upcoming work, compare to available stock and ensure stock levels are appropriately maintained

·     Maximising the contract value through the upselling of additional services and checking account details for additional instruments that could be included

·         Previous experience in an inside sales or coordinator role

·         Strong administration experience

·         Excellent communication and interpersonal skills through all channels.

·         Self-motivated, highly organized, enthusiastic, can do attitude, able to work under own initiative

·         Good computer literacy. Competent in use of MS Office and CRM software 

·         Located in the South East with easy access of the St Albans/ Luton office

• Annual leave of 25 days plus Bank Holidays – increasing to 28 days after 1-year service
• Private Health Insurance
• Company pension scheme
• Life assurance equivalent to three times your annual salary.
• Flexible working options.
• Full training and ongoing support to enable you to fulfil your role to the best of your potential
• Social events
• Great environment and a working culture which encourages inclusion and diversity
• Potential for growth within a dynamic company

2024-03-31