Workshop Service Engineer

• Completing preventative maintenance, calibration and /or repair on a wide range of instruments sent to Anton Paar’s workshop

• Providing quality technical support to customers via telephone and email

• Ensuring accurate cost estimates are sent to all customers for work undertaken and purchase orders received

• Completing all service records and provide correct documentation for all work to the customers

• Taking responsibility of and manage In-House support tickets to meet the Anton Paar service KPIs

• Performing maintenance, functional checks and repairs on Anton Paar demonstration and loan instruments between use

• Accurately controlling spare parts inventory by following the correct processes and ensuring accurate reporting

• Maintaining the workshop to ensure compliance with H&S requirements and a clean working environment

• Keep all tooling / test equipment in full working order and ensure any hardware which requires annual calibration, is managed correctly

• Liaise with the office Admin staff to ensure a smooth workflow and delivery of the department KPIs

• Suitable candidates should hold an NVQ Lv 3 or equivalent in electronic or mechanical engineering related discipline as a minimum

• Have hands on technical experience of complex and sensitive equipment

• Be able to demonstrate customer service skills from their past experience.

• Always maintain a high attention to detail

• Be self-motivated, enthusiastic, can-do attitude, able to work under own initiative

• Good computer literacy. Competent in use of MS Office and CRM software.

• Fluent English in spoken and written

• Located within commutable distance to the Luton office.

• Attractive base salary plus performance related bonus.

• A competitive package of benefits.

• Potential for growth within a dynamic company.

Immediately