Regional IT Expert – Laboratory Software Integration & Customer Support

• Support customers’ IT departments across Asia-Pacific to install and integrate AP Connect into their corporate IT infrastructures
• Act as the primary point of contact for IT service inquiries regarding user management, server installations and instrument connections , ensuring timely and professional resolution of customer issues
• Analyze and resolve system disruptions at the 2nd-level support tier
• Train end-users and customers on AP Connect integration, IT systems, and security best practices.
• Maintain a customer-focused approach, ensuring proactive communication and efficient problem resolution.

• Completed technical education with a focus on IT and several years of professional experience in a similar role
• Ability to manage IT services following ITIL best practices, ITIL certification preferred
• Expertise in network technologies, including routing, switching, firewalls, cloud security, reverse proxy, VPN, virtualization and containerized installations.
• Proficiency in Windows Client environments, including client management, Active Directory, Group Policies, and anti-virus software/endpoint protection software.
• Hands on experience in client-server and corporate database installations (MS SQL, PostgreSQL)
• General understanding of system integration to support AP Connect adaption.
• Structured and solution-oriented working style
• Strong team spirit and communication skills
• Fluent in English, other languages especially Chinese are an advantage
• Willingness to travel 

• A reliable and long-term workplace in an expanding, international high-tech company

• An innovative company culture that promotes technical excellence and secures our position as a technological leader in the global market

• A value-oriented working environment that encourages supportive collaboration, commitment, and individual responsibility

• Tailored training and onboarding to ensure your success in the role

Immediately