Field Service Engineer

Anton Paar Singapore Pte Ltd | Singapore, Bukit Batok Crescent

The Field Service Engineer provides on-site service including preventative maintenance, calibration, installation, and training across all product lines. The position is also responsible for providing scientific and/or technical assistance to customers as well as identifying and forwarding sales opportunities.

Responsibilities:

  • Providing technical support to customers via telephone and email.
  • Performing on-site troubleshooting, service and repairs.
  • Evaluating malfunctioning instruments and preparing estimates for the cost of repair.
  • Coordinating and performing onsite repairs and preventive maintenances according to established procedures and standards.
  • Selling maintenance contracts to customers.
  • Performing factory calibrations (ISO 17025, if required).
  • Creating and maintaining Service reports in the CRM.
  • Ensuring that all necessary personal service tools for the performance of a service are valid and up to date in terms of condition and calibration needs.
  • Interfacing with cross functional work teams such as applications, customer support/services, product management, manufacturing and marketing/sales
  • Provide on-site training to the customers
  • Completing administrative tasks associated with the CRM Service module as to log all Support Ticket and Service Orders in the CRM Service.
  • Taking responsibility for personal warehouse / stock.
  • Forwarding sales opportunities to Sales Representatives when instruments need to be replaced.
  • Attending all necessary Anton Paar service trainings for the relevant product lines.

General responsibility within the Service team

  • Regular telephone duty according to the internal schedule.

Requirements:

  • Graduate or diploma in Electrical or Mechanical Engineering or equivalent.
  • Two to Three years’ experience in Hardware support or repair work.
  • Two or more years in customer facing role.
  • High technical and analytical problem solving skills.
  • Independent and good organizational skills.
  • Exceptional customer service skills
  • Fluency in English
  • Must maintain a current and valid driver’s license

  • Anton Paar systems to be used:
  • SAP ERP
  • SAP CRM
  • Lotus Notes

We offer you:

  • Anton Paar Singapore offers you a unique and rewarding position within an innovative and growing company and service organisation.  We offer a competitive salary, an outstanding benefits package and an opportunity for professional growth within the Anton Paar organization.

Entry:

Immediately

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