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Contract Sales Specialist

Anton Paar Malaysia Sdn Bhd | Bandar Sunway, Petaling Jaya

Anton Paar Malaysia is a wholly-owned subsidiary of the Austrian company Anton Paar GmbH. Anton Paar develops and produces state-of-the-art laboratory and process instrumentation for research and industry. It is the world leader in the measurement of density, concentration and CO2 and in the field of Rheology.

Responsibilities:

  • Forecast and monitor contract revenue, quarterly/yearly as required
  • Contacts customers proactively to promote warranty extensions, preventive maintenance and/or service contracts
  • Consults customers in regards to service contracts
  • Manages ‘Auto-Tasks’ for START contract sales
  • Determines appropriate pricing, including discount levels based upon guidelines provided by the service management team
  • Creates, manages and checks quotes and service contracts
  • Prepares service price quotes, orders, delivery notes, and invoices
  • Answers customer questions (via email and telephone) about service status and other related topics
  • Supports service marketing activities to promote contracts
  • Supports materials management for contract service
  • Maintains department files and records
  • Monitoring of data quality in CRM. General responsibility within the organisation
  • Generally, supporting service people in all the processes, but NOT taking care of technical issues
  • Substituting each other within in the country/or within the region
  • Answering the phone and forwarding information to service
  • Checking the general mail boxes (service) to take care of incoming emails
  • Facility as well as fleet management and IT coordination to the Helpdesk at the head office
  • In case the employee is on vacation or not in the office, the telephone needs to be handled by the local colleagues. In regards to SAP processes, the Administration will take care of the daily business.

Requirements:

  • Associates degree in business or 2 years of experience in an inside sales role
  • Work experience in customer service
  • Excellent time management, prioritizing, and organizational skills are essential for all Contract Sales Specialists
  • Skilled in using MS office and ERP/CRM systems
  • Strong verbal/written communication and interpersonal skills
  • Strong customer service skills In regards to organizational issues, the employee will comply with the regulations set forward in the Anton Paar Employee Handbook and/or further regulations set forth on the Internal Database, except if otherwise stated. All sensitive information, especially in regards to HR has to be kept confidential at all times.

We offer you:

  • An interesting, reliable and long-term workplace in a Multi-National Company
  • An innovative company culture that promotes technical excellence guaranteeing us the position of technological leader in the global market
  • A value-oriented working environment that fosters friendly, supportive cooperation between colleagues and, at the same time, provides room for active involvement and individual responsibility
  • A competitive salary and benefits package 

Entry:

2019-10-09

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