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Service Manager Australia & New Zealand

Anton Paar Australia Pty Ltd | Sydney


In this position you will be responsible for leading the Australian and New Zealand Service organisation towards its business goals.

  • Provide leadership to the Service Team
  • Develop and manage service department annual operating budget
  • Ensure Anton Paar’s service guidelines and philosophy are implemented and followed 
  • Define and implement the service strategy in accordance to Anton Paar guidelines 
  • Management of maintenance contract-selling to customers and conducting service-sales 
  • Monitors parts usage and forecast stock demand 
  • Create and maintain service reports and report to Managing Director 
  • Ensures that Service Technicians are properly trained and their skills continually advanced 
  • Develop and maintain service department policies and procedures in accordance with corporate and local industry safety and quality standards, and ISO17025 requirements 
  • Interface with cross functional work teams such as applications, customer support/services, product management, manufacturing and marketing/sales. 
  • Reports product failure trends and/or product weaknesses to manufacturers through various reporting tools and mechanisms 
  • Monitors and reports key performance indicators 
  • Regular overnight travelling is required


  • Education in Electrical Engineering, Material Science, Physics, Chemical Engineering or another related discipline 
  • Several years of experience in technical service of analytical instruments are preferred 
  • Good management skills paired with a hands-on mentality 
  • Strong analytical and problem solving skills and math skills 
  • Proficient is using Microsoft programs such as Excel, Word and PowerPoint 
  • Proficiency in the use of the service module in SAP software is a plus 
  • Strong written and oral communication skills in English must be capable of communicating equally well across company lines i.e. with C-level Managers, PhD-level Scientists and Technicians. 
  • Willingness to travel within the region as well as overseas 
  • Own vehicle is an advantage (car allowance will be provided)


Position is Sydney based, commencement May or June 2018

Le ofrecemos:

  • An interesting, reliable and long-term workplace in our international company 
  • An innovative company culture that promotes technical excellence guaranteeing us the position of technological leader in the global market 
  • A value-oriented working environment that fosters friendly, supportive cooperation between colleagues and, at the same time, provides room for active involvement and individual responsibility