Service Engineer

• Provide quality support to all customers’ technical enquiries.
• Perform service tasks independently (eg: installation, commissioning, repair, preventive maintenance, relocation, etc) on-site and in-house.
• Create, maintain and update various document reports in the CRM system in accordance with company requirements;
• Providing excellent customer support. This includes responding to customer inquiries, addressing concerns or complaints in a timely manner and ensuring that customers are satisfied with the service provided.
• Effective collaboration and communication within the sales and service team to ensure that customer needs are met.
• Supporting the sales of service contract.

• Diploma in Electrical/Electronics engineering.
• 1-2 years with similar work experience (Fresh grads with the right mindset are welcome).
• Proficient in troubleshooting and repairing laboratory analytical instrument is an advantage. This may include knowledge of electrical systems, mechanical systems, software applications, and hardware components.
• Must be able to quickly identify and resolve issues in a variety of situations. Strong problem-solving skills and the ability to think critically are essential.
• Highly motivated individual capable of completing all assigned tasks with minimal supervision.
• Possess a valid class 3 driving license and own vehicle is a plus.

• Base salary plus attractive commission scheme.
• Potential for growth within a dynamic company.
• Medical and dental insurance covered.
• Annual health check allowance.
• 21 days of annual leave.
• Personal performance & company bonus.

Immediately