Field Service Engineer (f/m/x)
Anton Paar Spain S.L. | Madrid
The Field Service Engineer provides on-site service including preventative maintenance, calibration, installation, and training across all product lines. The position is also responsible for providing scientific and/or technical assistance to customers as well as identifying and forwarding sales opportunities.
- Providing technical support to customers via telephone and email
- Performing on-site troubleshooting, service and repairs.
- Evaluating malfunctioning instruments and preparing estimates for the cost of repair.
- Selling maintenance contracts to customers and creating the Service Contract Quotation in the CRM.
- Performing factory calibrations (ISO 17025, if required).
- Providing on-site training to the customers.
- Completing administrative tasks associated with the CRM Service module as to log all Support Ticket and Service Orders in the CRM Service.
- Taking responsibility for personal warehouse / stock.
- Forwarding sales opportunities to Sales Representatives when instruments need to be replaced.
- Attending all necessary Anton Paar service trainings for the relevant product lines.
- This position requires up to 75% overnight travel within Spain.
- Good communication skills and strong customer service skills are a must for this position.
- Direct experience in the analytical instruments field is a plus.
- This position requires a highly motivated individual that is capable of completing assigned tasks with little to no supervision.
- This position requires a Bachelor's degree in Electric or Mechanical Engineering, Chemistry, Physics, or another technical discipline.
- The ability to work with electronic schematics, test equipment, and tools for repairs is required.
- Preferred candidates will have at least three years’ experience in troubleshooting, repairing and maintaining complex analytical instruments.
- Must maintain a valid driver's license and passport.
We offer you:
Anton Paar offers you a unique and rewarding position within an innovative and growing company. We offer competitive salary and an opportunity for professional growth within the Anton Paar organization.
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