Contract Sales Specialist
Anton Paar Korea Ltd. | Seoul
The Contract Sales Specilist’s forecasts and monitors contract revenue, quarterly / yearly as required. He contacts customers proactively to promote warranty extensions, preventive maintenance and/or service contracts.
· Forecast and monitor contract revenue, quarterly / yearly as required
· Contacts customers proactively to promote warranty extensions, preventive maintenance and/or service contracts
· Consults customers in regards to service contracts
· Manages ‘Auto-Tasks’ for START contract sales
· Determines appropriate pricing, including discount levels based upon guidelines provided by the service management team
· Creates, manages and checks quotes and service contracts
· Prepares service price quotes, orders, delivery notes, and invoices
· Answers customer questions (via email and telephone) about service status and other related topics
· Supports service marketing activities to promote contracts
· Supports materials management for contract service
· Maintains department files and records
· Monitoring of data quality in CRM
General responsibility within the organisation
· Generally, supporting Service people in all the processes, but NOT taking care of technical issues.
· Substituting each other within in the country / or within the region.
· Answering the phone and forwarding information to Service.
· Checking the general mail boxes (service) to take care of incoming e-mails.
· Facility as well as fleet management and IT coordination to the Helpdesk at the head office.
· In case the employee is on vacation or not in the office, the telephone needs to be handled by the local colleagues.
· Associates degree in business or 2 years of experience in an inside sales role
· Work experience in customer service
· Excellent time management, prioritizing, and organizational skills are essential for all Contract Sales Specialists
· Skilled in using MS office and ERP/CRM systems
· Strong verbal/written communication and interpersonal skills
· Strong customer service skills
We offer you:
Anton Paar offers you a unique and rewarding position within an innovative and growing company and service organization. We offer a highly competitive salary, an outstanding benefits package and an opportunity for professional growth within the Anton Paar organization.
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