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Outstanding employees shape our company. We build on longevity and a healthy work-life balance as essential components of our working environment. Independence and autonomy are just as important to us as teamwork, precision and dedication. If you are looking for an interesting challenge in an international scope, we look forward to your job application.
Contract Sales Specialist
Anton Paar Korea Ltd. | Seoul
The Contract Sales Specilist’s forecasts and monitors contract revenue, quarterly / yearly as required. He contacts customers proactively to promote warranty extensions, preventive maintenance and/or service contracts.
· Forecast and monitor contract revenue, quarterly / yearly as required
· Contacts customers proactively to promote warranty extensions, preventive maintenance and/or service contracts
· Consults customers in regards to service contracts
· Manages ‘Auto-Tasks’ for START contract sales
· Determines appropriate pricing, including discount levels based upon guidelines provided by the service management team
· Creates, manages and checks quotes and service contracts
· Prepares service price quotes, orders, delivery notes, and invoices
· Answers customer questions (via email and telephone) about service status and other related topics
· Supports service marketing activities to promote contracts
· Supports materials management for contract service
· Maintains department files and records
· Monitoring of data quality in CRM
General responsibility within the organisation
· Generally, supporting Service people in all the processes, but NOT taking care of technical issues.
· Substituting each other within in the country / or within the region.
· Answering the phone and forwarding information to Service.
· Checking the general mail boxes (service) to take care of incoming e-mails.
· Facility as well as fleet management and IT coordination to the Helpdesk at the head office.
· In case the employee is on vacation or not in the office, the telephone needs to be handled by the local colleagues.
· Associates degree in business or 2 years of experience in an inside sales role
· Work experience in customer service
· Excellent time management, prioritizing, and organizational skills are essential for all Contract Sales Specialists
· Skilled in using MS office and ERP/CRM systems
· Strong verbal/written communication and interpersonal skills
· Strong customer service skills
We offer you:
Anton Paar offers you a unique and rewarding position within an innovative and growing company and service organization. We offer a highly competitive salary, an outstanding benefits package and an opportunity for professional growth within the Anton Paar organization.