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Contract Sales Specialist

Anton Paar Korea Ltd. | Seoul

The Contract Sales Specilist’s forecasts and monitors contract revenue, quarterly / yearly as required. He contacts customers proactively to promote warranty extensions, preventive maintenance and/or service contracts.

Responsibilities:

Essential Functions

·         Forecast and monitor contract revenue, quarterly / yearly as required

·         Contacts customers proactively to promote warranty extensions, preventive maintenance and/or service contracts

·         Consults customers in regards to service contracts

·         Manages ‘Auto-Tasks’ for START contract sales

·         Determines appropriate pricing, including discount levels based upon guidelines provided by the service management team

·         Creates, manages and checks quotes and service contracts

·         Prepares service price quotes, orders, delivery notes, and invoices

·         Answers customer questions (via email and telephone) about service status and other related topics

·         Supports service marketing activities to promote contracts

·         Supports materials management for contract service

·         Maintains department files and records

·         Monitoring of data quality in CRM

 

General responsibility within the organisation

·         Generally, supporting Service people in all the processes, but NOT taking care of technical issues.

·         Substituting each other within in the country / or within the region.

·         Answering the phone and forwarding information to Service.

·         Checking the general mail boxes (service) to take care of incoming e-mails.

·         Facility as well as fleet management and IT coordination to the Helpdesk at the head office.

 

·         In case the employee is on vacation or not in the office, the telephone needs to be handled by the local colleagues.

Requirements:

·         Associates degree in business or 2 years of experience in an inside sales role

·         Work experience in customer service

·         Excellent time management, prioritizing, and organizational skills are essential for all Contract Sales Specialists

·         Skilled in using MS office and ERP/CRM systems

·         Strong verbal/written communication and interpersonal skills

·         Strong customer service skills

We offer you:

Anton Paar offers you a unique and rewarding position within an innovative and growing company and service organization.  We offer a highly competitive salary, an outstanding benefits package and an opportunity for professional growth within the Anton Paar organization.

Entry:

2019-03-18

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