Field Service Engineer
Anton Paar Taiwan Co. Ltd. | Kaohsiung, Taiwan
Anton Paar Taiwan Co. Ltd. is a wholly-owned subsidiary of the Austrian company Anton Paar GmbH. Anton Paar develops and produces state-of-the-art laboratory and process instrumentation for research and industry. It is the world leader in the measurement of density, concentration and CO2 and in the field of Rheology.
The Field Service Engineer provides on-site service including preventative maintenance, calibration, installation, and training across all product lines.
- Providing technical support to customers via telephone and email.
- Performing on-site troubleshooting, service and repairs.
- Evaluating malfunctioning instruments and preparing estimates for the cost of repair.
- Selling maintenance contracts to customers and creating the Service Contract Quotation in the CRM.
- Performing factory calibrations.
- Provide on-site training to the customers.
- Completing administrative tasks associated with the CRM Service module as to log all Support Ticket and Service Orders in the CRM Service.
- Taking responsibility for personal warehouse / stock.
- Forwarding sales opportunities to Sales Representatives when instruments need to be replaced.
- Attending all necessary Anton Paar service trainings for the relevant product lines.
- This position requires up to 75% overnight travel within Taiwan.
- Good communication skills and strong customer service skills are a must for this position.
- Direct experience in the analytical instruments field is a plus.
- This position requires a highly motivated individual that is capable of completing assigned tasks with little to no supervision.
- This position requires a Bachelor's degree in Electric or Mechanical Engineering, Chemistry, Physics, or another technical discipline.
- The ability to work with electronic schematics, test equipment, and tools for repairs is required.
- Preferred candidates will have at least three years’ experience in troubleshooting, repairing and maintaining complex analytical instruments.
- Must maintain a valid driver's license and passport.
We offer you:
Anton Paar Taiwan Co. Ltd. offers you a unique and rewarding position within an innovative and growing company. We offer competitive salary and an opportunity for professional growth within the Anton Paar organization.
Please submit your CV and motivation letter in English language.
- Technical Support