South Service Manager- Guangzhou

Job Description：

• Ensures Anton Paar’s service guidelines and philosophy within region in accordance with the GM.
• Defines the annual service budget and necessary resources to fulfil budget in agreement with the GM.
• Defines and implements the local service strategy, respecting the Anton Paar global service strategy.
• Manages a team of Service Engineers. Interviews, makes hiring and firing recommendations, develops staff, assigns and schedules work, and appraises performance.
• Recommends Service Engineer salaries.
• Ensures that Service Engineers are properly trained and their skills are continually being advanced. Conducts staff training as appropriate.
• Ensures that the right service equipment is supplied to the Service Engineer acc. to the Anton Paar guidelines.
• Carries out an annual service visit with each of the Service Engineers.
• Organizes and/or attends periodic local/regional meetings to share best practices/training etc.
• Defines and implements required service organization to ensure national coverage of all product lines.
• Maintains adherence to service department policies and procedures in accordance with corporate and industry safety and quality standards, and ISO17025 requirements.
• Management of maintenance contract-selling to customers and conducting service-sales.
• Creates and maintains service reports and reporting to GM.
• Ensures that Field Service Engineers fulfill Anton Paar guidelines of data quality in CRM (e.g. I-Bases).
• Interfaces with cross functional work teams such as applications, customer support/services, product management, manufacturing and marketing/sales.
• Reports product failure trends and/or product weakness to the appropriate product groups.
• Responsible for oversight in the identification and routine calibration of test equipment (required for ISO/IEC 17025 calibrations).
• Final responsibility for Service Engineer’s stocks and stock inventory and managing of the remaining Field Service Engineer’s stocks.
• Responsible for increasing service-customer satisfaction, especially in case of negative customer survey feedback.
• Responsible for case time and fulfilling the Anton Paar targets in cooperation with the GM.
• Defines and implements improvement activities to increase customer satisfaction in agreement with GM.
• Defines and implements an annual marketing plan for increasing service coverage.

Requirements：

• Bachelor’s degree required in electrical, mechanical or chemical engineering, physics or related field
• 3 years of management experience
• 3 years of experience working in a technical services environment
• Excellent English
• Advanced knowledge of the theoretical and practical application of engineering science and technology
• Skill in using electronic schematics, electronic testing equipment and repair tools in order to assist and support service engineers
• Analytical problem solving skills

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