South Service Manager- Guangzhou

安东帕(上海)商贸有限公司Ltd. | 广州

Anton Paar develops, produces and distributes highly accurate laboratory instruments and process measuring systems, and provides custom-tailored automation and robotic solutions. We are now looking for an experienced candidate who can run the position of Service Manager base at Guangzhou.


Job Description:

  • Ensures Anton Paar’s service guidelines and philosophy within region in accordance with the GM.
  • Defines the annual service budget and necessary resources to fulfil budget in agreement with the GM.
  • Defines and implements the local service strategy, respecting the Anton Paar global service strategy.
  • Manages a team of Service Engineers. Interviews, makes hiring and firing recommendations, develops staff, assigns and schedules work, and appraises performance.
  • Recommends Service Engineer salaries.
  • Ensures that Service Engineers are properly trained and their skills are continually being advanced. Conducts staff training as appropriate.
  • Ensures that the right service equipment is supplied to the Service Engineer acc. to the Anton Paar guidelines.
  • Carries out an annual service visit with each of the Service Engineers.
  • Organizes and/or attends periodic local/regional meetings to share best practices/training etc.
  • Defines and implements required service organization to ensure national coverage of all product lines.
  • Maintains adherence to service department policies and procedures in accordance with corporate and industry safety and quality standards, and ISO17025 requirements.
  • Management of maintenance contract-selling to customers and conducting service-sales.
  • Creates and maintains service reports and reporting to GM.
  • Ensures that Field Service Engineers fulfill Anton Paar guidelines of data quality in CRM (e.g. I-Bases).
  • Interfaces with cross functional work teams such as applications, customer support/services, product management, manufacturing and marketing/sales.
  • Reports product failure trends and/or product weakness to the appropriate product groups.
  • Responsible for oversight in the identification and routine calibration of test equipment (required for ISO/IEC 17025 calibrations).
  • Final responsibility for Service Engineer’s stocks and stock inventory and managing of the remaining Field Service Engineer’s stocks.
  • Responsible for increasing service-customer satisfaction, especially in case of negative customer survey feedback.
  • Responsible for case time and fulfilling the Anton Paar targets in cooperation with the GM.
  • Defines and implements improvement activities to increase customer satisfaction in agreement with GM.
  • Defines and implements an annual marketing plan for increasing service coverage.



  • Bachelor’s degree required in electrical, mechanical or chemical engineering, physics or related field
  • 3 years of management experience
  • 3 years of experience working in a technical services environment
  • Excellent English
  • Advanced knowledge of the theoretical and practical application of engineering science and technology
  • Skill in using electronic schematics, electronic testing equipment and repair tools in order to assist and support service engineers
  • Analytical problem solving skills